FAQ
Check out our Frequently Asked Questions below.
If you still need help please contact us.
Shipping
Where do you ship to and how much does it cost?
We ship World Wide!
Australia:
We charge a flat rate of only $7.99 Standard or $11.99 Express (You Choose!) per order Australia wide no matter what you order.
FREE Standard Shipping on Australian orders over $60 (automatically applied at the checkout).
New Zealand:
$10 AUD Standard or $20 AUD Express per order. FREE Standard Shipping on orders over $70 NZD.
USA, Canada, UK, Europe, Asia & the Pacific:
$15 AUD Standard Tracked per order. FREE Shipping on orders over $120 AUD.
Rest of the World:
$30 AUD Standard Tracked per order. FREE Shipping on orders over $230 AUD.
Your exact shipping cost always shows at checkout before you pay.
I'm from the US - do I have to pay extra tariffs?
No! All listed prices and shipping are final. You don't have to worry about any tariff surprises.
How long will it take for my parcel to get here?
Note: All listed timeframes are quicker with express shipping
Domestic (Australia):
3–7 business days
International:
1 to 3 weeks
Will shipping take longer during the Black Friday sale?
Yes - due to the high volume of orders, our processing time may be slightly longer than usual. We’re a tiny but mighty team, and we pack everything with love. Please allow a few extra days before your order is dispatched with peace and love ❤️
Will I get my goods before end of term/Christmas?
Our aim is to have your goods in time for when you need them!
Cut off dates:
End of Term:
QLD/SA/NT - Order before December 1st to ensure your parcel arrives in time for the last day of school on December 12th. Orders placed after this date may still arrive quickly but cannot be guaranteed.
NSW/WA/ACT/VIC/TAS - Order before December 8th to ensure your parcel arrives in time for the last day of school on December 18/19th. Orders placed after this date may still arrive quickly but cannot be guaranteed.
Christmas:
Orders placed by 16th of December are expected to arrive in time for Christmas. Orders placed after this date may still arrive quickly but cannot be guaranteed.
How Will I know My Parcel is on the Way?
As soon as your parcel leaves our hands, we’ll send you tracking details so you can follow its every twirl and turn 💃✨
Want to check in now?
💌Track it with AusPost
Where Can I Read Your Shipping Policy?
Check it out here.
Returns
Can I return a sale item?
Yes, you absolutely can! We want you to love your purchase and have a 14 day return policy. You can read more of our return policy here.
If you are unsatisfied with any purchase you have made from us for any reason, please contact us via email at info@educatorbling.com for a refund, replacement or credit note of the purchase price within 14 days of shipment.
Please include your name, order details and refund/exchange/credit preference in the email so we may assist you further.
For exchanges:
Sale and discounted items follow our usual return guidelines, but we cannot guarantee exchange availability due to limited stock. Store credit may be offered instead if your preferred item is sold out.
Please note:
- Items must be returned in original condition including all original packaging.
- Original shipping charges if any, are nonrefundable.
- All return shipping charges must be prepaid and
- Return parcel must be tracked shipping and please make sure items are packaged securely in a box with protective padding when sending them back. If they arrive damaged due to poor packaging, we sadly won’t be able to offer a full refund or exchange.
What if I’m purchasing gifts? Can I get extended returns?
Yes! All orders placed during the BFCM period come with extended returns until 1st of January so you can gift confidently.
💔 What do I do if Some of my Bling arrived damaged?
Don’t worry — we’ve got your back in the event of damaged bling on the way to you!
Please get in touch within 7 days of delivery by emailing us at hello@educatorbling.com with:
✨ A photo of the damaged item
✨ A photo of the packaging it came in
Hold onto everything until we let you know the next steps — whether that’s a replacement or refund, we’ll make it right 💖
Because you deserve to love what lands in your mailbox, every single time.
Order Issues
I made a mistake on my personalised item — can I change it?
Please contact us ASAP. If your personalised lanyard hasn’t been made yet, we can update it. We’ll always try our best to help.
I need to change my shipping address. Can I?
Yes - if your order hasn’t shipped yet. Message us immediately so we can update it before dispatch.
PROMOTIONS & DISCOUNTS
Can I use multiple discount codes?
Only one discount code can be applied per order.
Are all products included in the sale?
Some items may be excluded or have different discount tiers (e.g. Dream Teacher Bags, personalised items). See the sale announcement for full details.
Prices changed after I ordered — can I get a refund?
Once an order is placed, we’re unable to adjust prices or apply later-sale discounts.
Can I combine sitewide discounts with a gift card?
Yes - gift cards can be used normally during the sale.
STOCK & AVAILABILITY
Is everything in stock?
Stock is extremely limited and many items are small-batch. BFCM is strictly first come, first served — no holds or rain checks.
If something sells out, will it restock during the sale?
Unfortunately not! Due to the handmade nature of our brand and the time it takes to prep, the sale will be over before restock. If you love it, we recommend grabbing it early!
CUSTOMER SERVICE
Will customer service replies be slower?
We always try to reply as quickly as possible, but due to high volume, responses may take slightly longer than usual. Thank you for your patience — it means the world!
Where can I track my order?
As soon as your parcel is on its way, you’ll receive an email with a tracking link. You can check updates with Aus Post at anytime.
GIFT WITH PURCHASE
How do I qualify for the free gift with purchase?
Your free gift is automatically added to all orders over $160 during the sale. No code needed, you’ll see it at checkout if your order qualifies.